Transfer service FAQ

HOW DO I MAKE A TRANSFER BOOKING ON YOUR WEBSITE?

Please provide us your detail

• Transfer route
• Full name and phone number
• Travel Date
• How many people in your group
• Flight number and arrival time
• Hotel name and address
• Email to hoianfunbiketour@gmail.com

If you are ok with prices and everything, we will send payment link to you via Paypal site. After you pay, we will send booking confirmation, receipt.

I CAN NOT FIND A ROUTE I WANT TO BOOK? WHAT TO DO?

Don’t worry. Simply get in touch with our team by emailinghoianfunbiketour@gmail.com and we will make the necessary amendments. In another way, you can call our Hotline +84 979 587 744 for any supports.

HOW DO I PAY FOR MY TRANSFER?

You need to make payment for transfer by credit card or PayPal account at the time of booking. All prices are calculated and charged in USD.

For booking viahoianfunbiketour@gmail.com, we will send you payment link via Paypal site after the last confirmation, you can use your PayPal account to do payment.

CAN I BOOK A TRANSFER WITH MORE THAN 1 STOPS

Yes, you can. Please email to Customer Supporthoianfunbiketour@gmail.com. to amend your booking and make any additional payments if necessary.

BEFORE YOU TRAVEL

WHAT LUGGUAGES ENTILEMET WILL I HAVE?

Each passenger may carry one piece of baggage with a maximum weight of 20 kg (maximum combined size of 158cm) and hand luggage with a maximum weight of 7 kg (maximum dimensions of 45cm x 35cm x 20cm)

If you are planning on traveling with sports equipment or an excessive amount of hold baggage it would be advisable to let us know prior to your arrival – you can do this by using “Special Request” on your booking form.

The vehicle to transport you will be adequate for the number of people traveling and luggage contracted. In the case of additional luggage or outsized luggage, we suggest ordering a private transfer or can book 2 seats. In additional, you can email to Customer Suppor thoianfunbiketour@gmail.com to upgrade to the bigger car.

WHERE WILL I MEET THE DRIVER WHEN I ARRIVE?

On your arrival, our driver will hold the signboard and wait for you at arrival all. It is easy to find him and wait for you outside.

WHAT HAPPEN IF I CAN’T LOCATE MY DRIVER?

Please contact our Hotline +84 979 587 744 for support 24/24. We will call our driver directly.

MY GROUP SIZE HAS CHANGE, CAN I CHOOSE ANOTHER VEHICLE?

Yes. You can do. Please email to Customer Support hoianfunbiketour@gmail.com to upgrade to a bigger vehicle.

HOW LONG WILL THE TRANSFER TAKE?

It depends on the route you book with us. You can email to hoianfunbiketour@gmail.com to check duration.