Bicycle Tour FAQ
Is a Hoi An Fun Bike tour really the best way to see the countryside of Hoi An?
Absolutely, you will see for yourself! As you will be up close and personal with your surroundings this truly is the only way to experience the Hoi An’s villages. Our guides are not only friendly and fun, but they have an intimate knowledge of Hoi An, so you will leave with a unique insight into Vietnamese culture and people.
On our bike tours, we mainly ride in the peaceful countryside, use the quiet back streets so we avoid most of the traffic and in just couples hours you will see more than you could ever imagine – live and laugh with local people.
Are Hoi An Fun bike tours suitable for everyone?
That’s always an interesting question. Our tours are easy going at a slow pace with frequent refreshment stops, all we can tell you is that we have safely guided all ages and abilities from 7 years up to 70 years old.
Can children go on Hoi An Fun bike tour?
Many of our tours are suitable for young children, this is clearly indicated in the tour descriptions and booking forms, but as parents, you must take full responsibility for them.
On our bike tours, children’s bikes are available with a minimum height requirement of 140cm. We also have child carriers, if your kids are under 13 years old and could not ride by themselves, we can prepare bikes with baby-seaters and they can seat behind parents. Please request us when you book a tour.
What if it rains?
The rain season in Hoi An is from October until January normally. We will start later around 8:00am during that period. In case it rains heavily, we will send you a notification and we can delay our tour onto the next day.
If we do get caught out during the tour the rain will be brief and localized, we will provide free rain ponchos or we’ll seek shelter until the sun shines again. Have a look at the Local Weather Forecast app in your phone.
Is it safe to cycle in Hoi An?
Our customers tell us that they feel much safer cycling here than even in their hometowns as Hoi An is the small city and the countryside area is pretty quiet, the traffic is more relaxing and calmer than Ha Noi or Ho Chi Minh city. Other road users are very aware of bicycles particularly when in groups, and remember, our routes have been specifically designed to maximize the use of quiet back streets and our qualified guides will look after you to ensure your safety.
Do I need to wear a helmet on Hoi An Fun bike tour?
In Hoi An you don’t, but helmets are available and we recommend that you wear one, just ask your guides.
Is it too hot to cycle in Hoi An?
Surprisingly it’s not, you always feel a cooling breeze whilst cycling so it’s very comfortable especially when cycling close to the river, rice paddies… It also helps that Hoi An is relatively flat so there are no strenuous inclines on any of our tours.
What should I wear?
Lightweight cotton clothes with sensible shoes, we do not recommend dresses, skirts, and high hills. We also recommend that you wear a hat or cap, sunglasses as well as sun cream in summertime and raincoats or jackets in the wintertime.
What do I need to bring?
Just take what you need, especially cameras. We recommend that you do not take big handbags on the tour as you may feel not comfortable to ride when wearing those, but with a small bag where you can safely keep your smaller personal belongings.
You may want to take some cash to spend on your own and clothing to cover your shoulders and knees if you want to enter any temples/ pagodas.
How big are Hoi An Fun bike tour’s groups?
We tour with small groups with a maximum of 12 guests with 1 guide, for larger groups we have additional guides.
Can I start the tour at a different time as advertised?
Yes, you can, but you will need to book a Private Tour. These are ideal if you prefer to start at a more convenient time or if you just want the group as your family and friends.
Do I need to book or can I just turn up?
Our tours are very popular so we recommend that you book in advance at least 24 hours before the tour. If you want to check last minute availability just call us on +84 979 58 44 77
How long will it take to receive a booking confirmation?
We will email you within 3 hours (working hours) and either confirm your booking or offer you an alternative date/tour if your choice is not available.
This email will provide you with all the details that you require including how to find us.
What if I have never ridden a bike?
To join our tour, you need to know how to ride basically. We are more than happy to suggest other activities in Hoi An, please Contact us.
What is your cancellation policy?
We tour with small groups and often have to refuse guests due to overbooking, if for any reason you wish to cancel or amend your booking please let us know at least 48 hours prior to the start of the tour.
Refund is not possible if you can cancel less than 12 hours.
Where do we meet?
When you make an online booking we will provide all the information including meeting point and departure time that you require to find us.
Our office: 567 Hai Ba Trung St, Hoi An
What time should I arrive?
Please arrive at the meeting point at least 10 minutes before your tour starts to find nice bike for yourself and make friends with other passengers, if for any reason you get lost please call us on +84 979 58 44 77
What if I am late?
If you know that you are going to be late please email email@example.com or call us on +84 979 58 44 77 as the tour may leave without you. We can wait for you within 10 – 15 minutes. Without notification, the tour will leave without you after 10 minutes if you don’t show up in time and refund is not possible.
How do I pay?
You can pay online via Paypal site for booking in advance or you can pay on the day at the meeting point before the start of the tour. We can accept cash payments in either US dollars or Vietnamese Dong.
Can I ask some other questions?
Of course, please Contact us. firstname.lastname@example.org or call +84 979 58 44 77
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